Last Updated: [Insert Date]
We value transparency and fairness. This Refund Policy explains when refunds may be applicable and when payments are non-refundable.
Due to the nature of our services involving manpower deployment, third-party coordination, and time-based efforts, refunds are limited.
Refunds do not apply once:
If the same payment was made twice unintentionally, a full refund of the duplicate amount will be issued.
If payment is made but the service has not started and no resources are deployed, a refund may be issued after deducting:
If cancelled before execution begins, up to 50% refund may be considered based on:
Once a caregiver, attender, or nurse is assigned or arrives at the client’s home, the service becomes non-refundable.
Any service involving property inspection is considered consumed once completed.
Non-refundable once initiated, including:
Payments made to third-party vendors such as electricians, plumbers, drivers, hotels, or technicians are billed at actuals and are non-refundable.
Refunds depend entirely on third-party cancellation policies and not on the company.
Emergency visits, urgent coordination, and late-night support are strictly non-refundable.
Payments for monthly or long-term plans are non-refundable once the plan cycle has started.
For quarterly, half-yearly, or annual plans:
Credits are discretionary and cannot be exchanged for cash.
Please contact our Support Team before raising a dispute with your bank or payment provider. We aim to resolve issues fairly and transparently.
This policy may be updated periodically. Revised versions will be posted on this page with the updated date.
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